Support

Answers to the questions we are asked most. If yours is not here, get in touch with your order reference and we will pick it up.

Frequently asked questions

How quickly will I get my eSIM?

Within minutes. Once your payment confirms on-chain, the eSIM is ordered and our network partner emails the QR code to the address you gave at checkout.

Will my phone work with an eSIM?

Your device needs to be eSIM-capable and carrier-unlocked. Most phones released since 2019 support eSIM — check your settings for an 'Add eSIM' option before buying.

Do I keep my own phone number?

Yes. These are data-only plans, so your usual SIM stays active for calls and texts while the eSIM carries data.

What if I send the wrong amount?

The exact amount is how we identify your order, because payments arrive at a shared address. A different amount will not be matched automatically — contact us with the transaction hash and we will resolve it by hand.

When does my plan start?

It begins counting down when the eSIM first connects to a network at your destination, not when you buy it. You can install it before you fly.

I did not receive the email.

Check your spam folder first. Your eSIM is also always reachable from the 'My orders' page using your order reference and the email you used.

Can I get a refund?

Crypto payments are irreversible and an eSIM cannot be returned once issued. If we take a payment and cannot deliver an eSIM, contact us and we will refund what we received.